Airport Assistance Services

At Brisbane Airport Airport Assist assists with security and outbound passport control in the International Terminal of particular use during peak evening departures to Asia and the Middle East. This is ideal for those on business travel or those with tight onward connections..

Airport Assist has personal meet and greet service at Curbside, Check-in, or Arrival Gate. Getting from Domestic to International terminals or vice versa can be time-sensitive and it's something to have a host make easier

With several airline and independent lounges in both terminals, Airport Assist gets eligible travellers to the right lounge at speed. This helps avoid unnecessary walking and terminal confusion.

VIP Airport Assistance is the focus on coordinated and smooth passage through check-in, security, immigration, and boarding. This service allows the holiday and school travel peaks to occur in a travel calm and predictably.

Airport Assist organises the wheelchair services and priority movement for families with children or elderly passengers. Brisbane's wide terminal configuration makes guided support especially useful.

Assistance baggage check-in (drop-off to check-in or arrivals to ground transport) eliminates strain, particularly for international passengers with multiple bags.

• Domestic to domestic: 60 minutes - 75 minutes
• Domestic to international: 2 hours
• International to domestic: 2.5 - 3 hours

• Domestic and International terminals are not connected - take the Airtrain or transfer bus (10–15 minutes).
• Allow extra time when transferring between terminals especially during the peak hours of the morning and evening.
• There is often higher traffic on the late afternoon of international departures.
• Lounge access is most potent in the International Terminal.
• All international arrivals have to pass through Australian border control and biosecurity screening.
• For visa and transit regulations, see the official Australian government website: https://immi.homeaffairs.gov.au
• Free Wi-Fi is available in both terminals.
• For most international-to-domestic transfers, baggage would need to be collected and rechecked.
• Recommended layover times:
  • Domestic to domestic: 60 minutes - 75 minutes
  • Domestic to international: 2 hours
  • International to domestic: 2.5 - 3 hours
• Families will find children's play areas in the International Terminal.
• Runway views are the best near window seating areas in the departure level of the International Terminal.
• Mobility assistance should be pre-booked by elderly travelers to ensure smooth transfers between terminals.